Privacy policy SIMGO

  1. General
    SIMGO (hereinafter: “the Company”) places great importance on protecting the privacy of its customers and users of the website https://simgo.co.il (hereinafter: “the Website”).
    This Privacy Policy explains how the Company collects, uses, stores, and transfers information, in accordance with the Israeli Privacy Protection Law, 1981, Information Security Regulations, and guidelines issued by the Israeli Privacy Authority.
    By using, browsing, making a purchase, or providing information on the Website, users agree to this Privacy Policy.
  2. Types of Information Collected
    The Company may collect the following types of information:

2.1 Information provided by the user:

  • Full name
  • Phone number
  • Email address
  • Shipping details (if necessary)
  • Order, purchase, and payment information
  • Customer service inquiries

Users are not required to provide personal information, but failure to provide certain information may prevent the provision of some services.

2.2 Information collected automatically:

  • IP address
  • Device type, browser, and operating system
  • Browsing data, viewed pages, and time spent on the Website
  • Digital identifiers such as Cookies, Pixels, and Local Storage
  1. Use of Cookies
    The Website uses Cookies and similar technologies for:
  • Proper Website operation
  • Information security
  • Analytics and statistics
  • Improving user experience
  • Personalizing content and services

Some Cookies are operated by third parties (e.g., Google). Users can block or delete Cookies through browser settings, but some services may not function properly.

  1. Google Analytics, Pixels, and Advertising
    The Website uses analytics and advertising tools, including:
  • Google Analytics
  • Advertising pixels (e.g., Google / Meta)

These tools collect statistical, non-identifiable information for:

  • Analyzing website traffic
  • Improving Website performance
  • Targeted advertising and marketing

Data may be stored on servers outside Israel, according to the service providers’ policies. Users can block these tools via browser settings or dedicated plugins.

  1. Purposes of Information Use
    The Company uses collected information for the following purposes:
  • Providing products and services (SIM, eSIM, communication packages, digital codes)
  • Handling orders, payments, and customer support
  • Communicating with customers
  • Improving the Website and services
  • Data analysis and statistics
  • Compliance with legal obligations
  • Protecting the Company’s rights
  1. Communications and Marketing
    The Company may send users service messages, operational information, and marketing offers via:
  • Email
  • SMS
  • WhatsApp

Marketing messages will be sent only with the user’s explicit consent and in accordance with the Israeli Communication Law.
Users may opt-out at any time via the unsubscribe link or by contacting customer support.

  1. Sharing Information with Third Parties
    The Company does not share personal information with third parties, except in the following cases:
  • For service provision (payment companies, communication providers, eSIM providers, shipping companies)
  • For technology and data storage services
  • Upon request from a competent authority
  • For legal protection
  • In case of merger, sale, or transfer of business activities

Information transfer will be limited to what is necessary.

  1. Information Security
    The Company implements reasonable and customary security measures according to the law but cannot guarantee absolute security of information.
  2. Data Retention
    Information will be retained as long as necessary for the purposes for which it was collected, for legal compliance, legal protection, or legitimate business needs.
  3. User Rights
    According to the law, users have the right to:
  • Access their personal information stored by the Company
  • Request correction or deletion of information

Requests should be submitted to customer support.

  1. Users Outside Israel (GDPR)
    Users from the European Union and other jurisdictions may have additional rights under applicable law, including:
  • Requesting access, correction, or deletion of information
  • Restricting data processing
  • Objecting to the use of information for marketing purposes

Such requests will be handled according to the applicable law.

  1. External Links
    The Website may contain links to third-party websites. The Company is not responsible for the privacy policies or content of these websites.
  2. Changes to the Policy
    The Company may update this policy from time to time. The updated version will be published on the Website and will take effect upon publication.
  3. Contact
    For questions or requests regarding privacy, please contact:
    📧 [email protected]
    🌐 https://simgo.co.il